SpinHot Privacy Policy —
Your Data, Our Responsibility

SpinHot (referred to as "we", "our", or "spinhot") takes your privacy seriously. This Privacy Policy explains what data we collect, how we use it, who it may be shared with, and what rights you have.

This policy applies to your interactions with us across spinhot's website (spinhot.net), mobile app, customer service channels, and any other medium associated with spinhot.

We voluntarily adhere to international data protection standards, particularly the principles of GDPR — because we believe that treating user data with the utmost respect and care is not just a legal obligation, but an ethical one.

SpinHot collects different types of data for different purposes. A full breakdown by category is provided below:

We only collect data that is genuinely necessary to provide our services. Collecting excessive information goes against spinhot's policy.

SpinHot uses the data it collects for the following purposes:

• Account Management: For registration, login verification, password recovery, and managing account settings.
• Payment Processing: To process deposits and withdrawals securely, detect fraud, and maintain financial records.
• Identity Verification: To meet Anti-Money Laundering (AML) and KYC legal obligations.
• Customer Support: To provide prompt and accurate resolution of your queries and complaints.
• Service Improvement: To analyze user experience and make the platform more user-friendly.
• Security Protection: To detect suspicious activity and keep your account secure.
• Promotional communications: With your consent, to inform you about bonuses and offers (you can opt out at any time).
• Legal Compliance: To comply with applicable laws, regulations, and directives from regulatory authorities.

SpinHot never sells, rents, or discloses your personal data to advertisers. However, data may be shared in the following limited circumstances:

Technology Service Providers: Payment gateways, game software providers, and cloud infrastructure suppliers that provide services to spinhot. These partners operate under strict confidentiality agreements and are not permitted to use your data for their own purposes.

Regulatory & Legal Authorities: Limited data may be disclosed to comply with legal obligations, including requests from licensed gaming authorities, financial regulators, and court orders.

Fraud Prevention: Information on fraudulent activity may be shared with industry-wide fraud prevention organizations.

SpinHot uses multiple layers of security to protect your data. Each measure works in conjunction with the others:

• SSL/TLS Encryption: Data transferred between your browser or app and spinhot's servers is protected by 256-bit SSL encryption — the same technology used in the banking sector.
• Encrypted Database: All data stored on our servers is protected with AES-256 encryption. Direct database access is restricted and regularly audited.
• Two-Factor Authentication: Members can enable Two-Factor Authentication (2FA) to add an extra layer of account security — an OTP verification is required at login.
• Real-Time Monitoring: Our automated 24/7 system immediately activates account protection measures upon detecting suspicious logins or unusual activity.
• Staff Training: All spinhot staff are trained to comply with our privacy policy. Employees are granted only the minimum level of data access required for their specific role.
• Regular security audits: Independent security experts regularly conduct penetration testing and security audits on spinhot systems.

In the event of a data breach, spinhot will notify affected members within 72 hours and take prompt action to resolve the issue.

SpinHot uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the website recognize you.

Spinhot uses three types of cookies:

Essential Cookies: These cookies are essential for maintaining login sessions, validating security tokens, and remembering your language preference. They cannot be disabled — doing so would prevent the site from functioning properly.

Analytics cookies: Analytics on which pages users visit most and where issues occur help us improve our service. No personal information is stored in these cookies.

Preference Cookies: To remember your language preference, dark mode, or theme settings. These are optional and can be cleared at any time from your browser settings.

SpinHot believes users should have full control over their own data. Your rights are detailed below:

To exercise any of your rights, email support@spinhot.net. spinhot typically responds within 30 days.

SpinHot does not retain data beyond what is necessary. Retention periods vary depending on the type of information:

• Account Information: For as long as your account is active, and for up to 5 years after closure in accordance with legal obligations.
• Financial Transaction Records: A minimum retention period of 5 years is required under Anti-Money Laundering laws.
• Customer Service Logs: Retained for up to 3 years to facilitate dispute resolution.
• Marketing Consent Records: Upon withdrawal of consent, marketing data is deleted within 6 months.
• Logs & Access Data: Retained for 12 months for security purposes.

Once the retention period expires, data is securely and permanently deleted — in a way that cannot be recovered.

SpinHot strictly enforces a prohibition on providing services to anyone under the age of 18. We do not knowingly collect any data from minors.

Date of birth is verified at registration, and government-issued ID may be required if there is any doubt. If we become aware that a minor's data has been collected, that data is immediately deleted and the account is permanently closed.

If you believe your child is using spinhot, please contact us immediately at support@spinhot.net — we will treat it as a top priority.

SpinHot may update this Privacy Policy from time to time due to technology changes, legal requirements, or service updates. If significant changes are made, you will be notified at least 14 days in advance via your registered mobile number or email.

Continued use of the platform after any updates constitutes acceptance of the revised policy. If you do not agree with the changes, please request that your account be closed.

Previous versions of our Privacy Policy are archived — contact support to request a copy.

For any questions about this Privacy Policy, requests to exercise your data rights, or complaints, please contact our Data Protection Officer:

• Email: support@spinhot.net (Subject: "Privacy Request")
• Live Chat: Chat with us in Bangla directly via spinhot.net's chat support — available 24/7.
• Response time: Usually within 30 days — sooner for urgent requests.

If you are not satisfied with our resolution, you have the right to lodge a complaint with the relevant data protection authority in your country.